Working With Anesi Ozmon, LTD
Core Process Questions
1. What are the exact steps from phone intake to signing the retainer, including average timelines?
The process starts with an intake by phone. Once a phone intake is completed, we open a client file and send the retainer documents electronically to the new client to sign within 24 hours.
2. How do you handle initial case screenings?
Initial consultations are free. We take as much time as necessary to communicate with potential clients to get a clear understanding of whether we can help with a case. We want to get as much detail as we can about the issue and their goals. Additionally, we want to know if they have a current attorney, if they have discharged an attorney or if they have a previously filed case that has been dismissed.
3. Describe your communication style: Update frequency and preferred methods (portal, email or phone call).
We always prefer to speak to our clients over the phone, but email is also heavily used to provide answers and updates to our clients whenever that is the better option. We pride ourselves on being in contact with our clients as much as possible, so they are always aware of the status of their case. Existing clients have a dedicated phone number for the firm.
Client Concerns And Tools
1. What common client concerns arise early (e.g., insurance delays, medical bills), and how do you address them?
Common concerns with workers’ compensation cases arise if the client is not getting paid weekly benefits or if their bills are not being paid. We address those concerns by filing motions with the arbitrator to bring these issues to the forefront and resolve them as quickly as possible.
Common concerns for personal injury cases, such as motor vehicle accidents or construction injuries, arise if insurance companies are disputing liability and not being reasonable about who is at fault for the accident. In those cases, we will file a lawsuit as soon as we can so that these issues can be litigated and decided as quickly as possible.
In all cases, we understand that the client is relying on workers’ compensation benefits and/or personal injury compensation so they can move forward with their lives. We work hard to keep cases moving.
2. Do you use any unique processes to resolve cases favorably and in a timely manner?
Yes, we use in-house investigators to go out to accident sites, meet with clients and witnesses, and generally investigate cases at all hours of the day to give our firm the best possible chance to bring successful outcomes to our clients.
3. What feedback have clients given on onboarding, and how has it evolved?
Our clients have adjusted seamlessly to our firm’s onboarding process, which has become 100% electronic in recent years. This method gives our clients and us the quickest and easiest way to have their files opened so that we can get to work and begin the investigation almost immediately.
Clients appreciate the ease with which our firm opens their cases and keeps them informed along the way. Our goal during every stage of the case is to maintain communication with clients and provide timely updates.
Timeline For Resolving Workers’ Compensation And Construction Claims
1. What are your firm’s average timelines and settlement rates by practice area based on the past two to three years of cases?
There is no set timeline for settlement of any case, but in general, an accepted workers’ compensation case will usually get resolved six to 12 months after the worker’s medical treatment is complete. For disputed workers’ compensation cases, it is likely to be more than a year to settle a case or take it to trial.
For construction accidents, settlement or trial can take anywhere from three to five years.
It is important to remember that each case is different, and no client should expect their case to be settled on a precise timeline.